Support

How can we help?

Stuck on something, spotted a bug, or want to report a player? We read every message.

Contact us: support@terroshi.com

Include your handle and, if it helps, a screenshot. We usually reply within a couple of days.

Frequently asked

How do I record a Visit?

Open the app at a place that's a spot, and when you're within range the Visit button lights up — tap it. You get one visit-credit per spot per day, and Visits don't count while you're moving quickly, so presence really means presence.

Why does the app need my location?

To confirm you're actually at a spot when you Visit. The precise GPS reading is used only in that moment and is never stored — a recorded visit keeps only the spot, the day, and an accuracy value. See the privacy policy for the full retention statement.

How do crowns work?

Whoever has the most visit-days at a spot over the trailing 28 days is its Keeper and wears the crown. You need at least four visit-days in that window to hold a crown, and ties keep the current Keeper. Your daily life defends it — there's nothing to maintain.

I lost my crown / my streak. Can I get it back?

Crowns are always contestable — just out-attend the current Keeper and it's yours again. Streaks come with two freezes (applied automatically) and a repair window: three visits within 48 hours restores a broken streak.

How do I report or block someone?

Open the player's profile and use the report or block option. Reports help us keep the community safe and we act on abuse.

How do I change my handle?

Your handle is your public name. You can change it in your Profile in the app.

How do I turn off notifications?

In the iOS Settings app, find Terroshi and turn off Notifications. You can also decline the prompt in-app.

How do I delete my account?

In the app, go to Profile → Delete account. That removes your account and its data. If you can't reach the app, email support@terroshi.com. Full steps are on the account deletion page.

Delete your account

You can delete your account and its data from inside the app at any time — Profile → Delete account — or by emailing us. See the account deletion page for step-by-step instructions.

Still stuck? support@terroshi.com